Return & Replacement

  • Your purchase is eligible for return or replacement only if it meets the following conditions:
        -If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
        -If the product you receive has a genuine quality or manufacturing defect.
  • Before you exchange a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in unique products that are slightly different from each other.
  • If your purchase meets our return criteria as stated above, please email us at care@janviartsandcraft.in within 72 hours of delivery with the following information:

      – Order number
      – Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at care@janviartsandcraft.in

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 14 business days. In case of COD (Cash on Delivery) order, the refund will be made only through Bank Transfer and will be exclusive of the COD fee of Rs 49.

How do I return an item?

STEP 1
To return your shipment, Click Here to go to the Returns Center. Enter your email ID and order number to start the return process. You can refer the below screenshots to understand the flow.

STEP 2
We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the inserts, invoice slips are intact at the time of return.

STEP 3
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on case basis. In case you face any issue, while raising the return request through website, please drop us a mail at care@janviartsandcraft.in, Our team will connect with you and will raise the request for you.